Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received.
**Item(s) being sent back for exchange must be in new, unused condition with original tags still attached. You can do so by returning the item(s), within 30 days of receiving the shipment. Get in touch with me at firstname.lastname@example.org and I will let you know what your next steps are.
Order did not arrive:
If your order didn't end up arriving, be sure to me know!
Check the shipping confirmation and check that you entered the correct address. If the address submitted at checkout was incorrect, I can send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with me at email@example.com noting your order number. I will see what can be done.
The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, take photos and please get in touch with me within 15 days at firstname.lastname@example.org.
Note: cothshop.com is not responsible for damaged apparel due to improper laundry care.
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let me know and we'll get you sorted out.
If you'd like a different size, get in touch with me at email@example.com and I will let you know what your next steps are.